Refund Policy

1. General Refund Framework

We strive to be transparent partners. Our policies reflect the irrevocable nature of strategist time, creative assets, ad deployment, and intellectual property while safeguarding client investments.

2. Monthly Marketing Plans

For monthly recurring SEO and digital marketing campaign subscriptions:

• First Month Satisfaction Guarantee
  If you are not satisfied with our initial strategy work within the first 30 days, you may request a review for a refund of the current month's agency retainer fee.
• Service Cancellation
  You may cancel your monthly marketing subscription at any time with 30 days written notice.
• No Partial Refunds
  We do not provide partial refunds for unused portions of an ongoing billing cycle.
• Deliverables Handover
  Any SEO audit reports, graphics, or content created during the active billing period will be delivered regardless of cancellation.

3. Annual Campaign Plans

For annual prepaid digital marketing & SEO subscriptions:

• 60-Day Guarantee
  If you are not satisfied within the first 60 days, you may request a prorated refund for the unused service months.
• After 60 Days
  No refunds are available after the initial 60-day period.

4. Setup Fees and One-Time Audits

• Audit & Strategy Fees
  Non-refundable once research work and report creation have commenced.
• Project-Based Campaign Work
  Refunds considered only if we fail to deliver the agreed-upon digital marketing campaign scope.
• Completed Campaign Work
  No refunds for campaign work, content, or ad setups that have been completed and delivered.

5. Ad Spend & Third-Party Costs

For third-party expenses and ad media spend:

• Direct Ad Platform Spend
  Funds remitted directly to search engines (Google Ads) or social networks (Meta/LinkedIn Ads) are non-refundable.
• Third-Party Tools & Licenses
  Fees for third-party SEO tools, keyword tracking software, or premium stock assets are subject to the respective vendor's policies.

6. Refund Exclusions

Refunds will NOT be provided in the following situations:

• Failure to provide necessary website access, ad account permissions, or timely approvals
• Changes in client business direction after campaign setup has commenced
• Third-party search engine algorithm changes or platform policy updates outside our control
• Violation of our Service Terms
• Marketing deliverables already completed, published, or accepted

7. Refund Request Process

• Contact us in writing at MargaritaSherbert682311@outlook.com
• Include your business name, project details, and reason for the refund request
• Allow 5-10 business days for our management team to review and respond
• If approved, refunds will be processed within 10-15 business days to the original payment method